Functional Area: Support After Sales
Job Type: Full Time
Job Location: Bavdhan (Pune)
Job Profile: Executive
Experience: 4-6 years
Qualification: B.E(Mech)

Role

Support After Sale & Service

Job Responsibilities:

  • Complain register
  • Complaint acknowledgment
  • Complaint evaluation, check FAQ, troubleshooting history of a similar complaint
  • Circulation of complaint internally to relevant department / Sub supplier
  • Action plan for complaint resolution
  • Proposals to be sent to the customer
  • Monitor timelines as agreed
  • Monitor sub-suppliers activities for supply or services and keep customers updated time to time
  • Customer visits and inquiry generation for preventive maintenance
  • Annual spares requirement analysis and forecast for the year
  • Complaint resolution summary and its log
  • Expertise to be developed for maintenance
  • Intimation mails to the customer for preventive maintenance of supplied plants
  • Data of all supplies made to the customer and their O & M Manuals
  • ISO System implementation and updation
  • SAP material database and its updation, SAP Implementation
  • Data management system implementation and vigilance
  • AMC Contracts structure design, proposal
  • Training Contracts structure design contents proposal
  • Identify locations for most demanding after-sales visits
  • Propose locations for local representation

Education & Experience

  • B.E Mechanical having 4 to 6 yrs of experience
  • Preferred Industry background–EPC (Project Based) companies in the process field

Knowledge/Skills

  • Ability to multi-task, and adjust priorities
  • Proficiency with MRP/ERP/SAP systems & Microsoft Office
  • Good communication skills
  • Presentable, Sensible, Ethical, Hard Worker
2014 Corporate Office Pune
Hypro New Factory

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