Functional Area: Support After Sales

Job Type: Full Time

Job Location: Bavdhan (Pune)

Job Profile: Executive

Experience: 3-4 years

Qualification: B.E(Mech/ Instrumentation or Electricals & Electronic )

Relevant Field: EPC (Project based) company in Process Field

Date: 16th Oct 2024

Role

Support After Sales & Service, Maintenance

Job Responsibilities:

Complaint register with date, sender, customer, Type, related Product/Project.
Complaint acknowledgement mail within 1 working hour max.
Complaint evaluation, check FAQ, troubleshooting history of similar complaint.
Circulation of complaint internally to relevant department / Sub supplier.
Action plan for complaint resolution to be sent to customer within 16 working hours for routine matters and 2 working for critical crucial matters.
Proposals to be sent to customer with all material, manpower needed for the complaint resolution.
Monitor time lines as agreed from specifications, ordering, receipt of material, delivery to customer, installation, testing and final acceptance.
Monitor sub supplier’s activities for supply or services and keep customer updates time to time.
Customer visits and inquiry generation for preventive maintenance, Troubleshooting & Servicing.
Annual spares requirement analysis and forecast for the year.
Complaint resolution summary and its log.
CO2 compressor maintenance expertise to be developed.
Expertise to be developed for maintenance of routine items, electrical and mechanical.
Intimation mails to customer for preventive maintenance of supplied plants.
Data of all supplies made to customer and their O & M Manuals.
ISO System implementation and updation.
SAP material data base and its updation, SAP Implementation.
Data management system implementation and vigilance.
AMC Contracts structure design, proposal.
Training Contracts structure design contents proposal.
List of projects done by HEPL until now with its project code and brief description.
Identify locations for most demanding after sales visits.
Propose locations for local representation.

Education & Experience

Diploma/Degree in Electrical and Instrumentation or equivalent technical manufacturing environment with 3-4 years of experience
Preferred industry background: EPC company in process field, PLC programming, control panel wiring, and instrumentation integration
Experience in plant maintenance and servicing
Leadership ability and preferably experience