Functional Area: Manager SAS
Job Type: Full Time
Job Location: Bavdhan (Pune)
Job Profile: Manager
Experience: 10 -15 years
Qualification: B.E(Mech)
Relevant Field: EPC (Project based) company in Process Field
Date: 01-04-2025
Job Overview
Role-Support after Sales & Maintenance
Responsibilities:
- Maintain complain register with customer data.
- Complaint acknowledgement mail within 10 working hours max
- Complaint evaluation, check FAQ, troubleshooting history of similar complaint
- Circulation of complaint internally to relevant department / Sub supplier
- Action plan for complaint resolution to be sent to customer within 16 working hours for
routine matters and 2-5 days for critical crucial matters. - Proposals to be sent to customer with all material, manpower needed for the complaint
resolution - Monitor time lines as agreed from specifications, ordering, receipt of material, delivery to
customer, installation, testing and final acceptance - Monitor sub suppliers’ activities for supply or services and keep customer updates time to
time - Customer visits and inquiry generation for preventive maintenance
- Annual spares requirement analysis and forecast for the year
- Complaint resolution summary and its log
- CO2 compressor maintenance expertise to be developed
- Expertise to be developed for maintenance of routine items, electrical and mechanical
- Intimation mails to customer for preventive maintenance of supplied plants
- Data of all supplies made to customer and their O & M Manuals
- ISO System implementation and updation
- SAP material data base and its updation, SAP Implementation
- Data management system implementation and vigilance
- AMC Contracts structure design, proposal
- Training Contracts structure design contents proposal
- List of projects done by HEPL until now with its project code and brief description
- Identify locations for most demanding after sales visits
- Propose locations for local representation
Education & Experience
- Bachelor of Engineering Mech / Production having equivalent technical manufacturing
environment with 12-15 yrs experience - Preferred Industry background – EPC company in Process Field
- Experience in maintenance
- Leadership ability and preferably experience
Knowledge/Skills
- Ability to multi-task, and adjust priorities
- Ability to sell ideas and motivate othersProficiency with MRP/ERP systems & Microsoft Office
- Good communication skills
- Presentable, Sensible
