Manager SAS

Functional Area: Manager SAS
Job Type: Full Time
Job Location: Bavdhan (Pune)
Job Profile: Manager
Experience: 10 -15 years
Qualification: B.E(Mech)
Date: 01-04-2025

Job Overview

Role-Support after Sales & Maintenance

Responsibilities:

  • Maintain complain register with customer data.
  •  Complaint acknowledgement mail within 10 working hours max
  •  Complaint evaluation, check FAQ, troubleshooting history of similar complaint
  •  Circulation of complaint internally to relevant department / Sub supplier
  •  Action plan for complaint resolution to be sent to customer within 16 working hours for
    routine matters and 2-5 days for critical crucial matters.
  •  Proposals to be sent to customer with all material, manpower needed for the complaint
    resolution
  •  Monitor time lines as agreed from specifications, ordering, receipt of material, delivery to
    customer, installation, testing and final acceptance
  •  Monitor sub suppliers’ activities for supply or services and keep customer updates time to
    time
  •  Customer visits and inquiry generation for preventive maintenance
  •  Annual spares requirement analysis and forecast for the year
  •  Complaint resolution summary and its log
  •  CO2 compressor maintenance expertise to be developed
  •  Expertise to be developed for maintenance of routine items, electrical and mechanical
  • Intimation mails to customer for preventive maintenance of supplied plants
  • Data of all supplies made to customer and their O & M Manuals
  •  ISO System implementation and updation
  •  SAP material data base and its updation, SAP Implementation
  •  Data management system implementation and vigilance
  • AMC Contracts structure design, proposal
  •  Training Contracts structure design contents proposal
  • List of projects done by HEPL until now with its project code and brief description
  • Identify locations for most demanding after sales visits
  •  Propose locations for local representation

Education & Experience

  • Bachelor of Engineering Mech / Production having equivalent technical manufacturing
    environment with 12-15 yrs experience
  •  Preferred Industry background – EPC company in Process Field
  •  Experience in maintenance
  •  Leadership ability and preferably experience

Knowledge/Skills

  • Ability to multi-task, and adjust priorities
  • Ability to sell ideas and motivate othersProficiency with MRP/ERP systems & Microsoft Office
  •  Good communication skills
  •  Presentable, Sensible
2014 Corporate Office Pune
Hypro New Factory

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