Role
Support after Sales & Maintenance
Job Responsibilities
Complain register with date, sender, customer, nature, related to
Complaint acknowledgement mail within 10 working hours max
Complaint evaluation, check FAQ, troubleshooting history of similar complaint
Circulation of complaint internally to relevant department / Sub supplier
Action plan for complaint resolution to be sent to customer within 16 working hours for
routine matters and 2-5 days for critical crucial matters.Proposals to be sent to customer with all material, manpower needed for the complaint resolution
Monitor time lines as agreed from specifications, ordering, receipt of material, delivery to customer, installation, testing and final acceptance
Monitor sub suppliers activities for supply or services and keep customer updates time to time
Customer visits and inquiry generation for preventive maintenance
Annual spares requirement analysis and forecast for the year
Complaint resolution summary and its log
CO2 compressor maintenance expertise to be developed
Expertise to be developed for maintenance of routine items, electrical and mechanical
Intimation mails to customer for preventive maintenance of supplied plants
Data of all supplies made to customer and their O & M Manuals
ISO System implementation and updation
SAP material data base and its updation, SAP Implementation
Data management system implementation and vigilance
AMC Contracts structure design, proposal
Training Contracts structure design contents proposal
Identify locations for most demanding after sales visits
Propose locations for local representation
Education & Experience
- Bachelor of Engineering Mech / Production having equivalent technical manufacturing environment with 0 -1 yrs experience
- Preferred Industry background – EPC company in Process Field
- Experience in maintenance
- Leadership ability and preferably experience
Knowledge/Skills
- Ability to multi-task, and adjust priorities
- Ability to sell ideas and motivate others
